Tecknos’ David Stollmack has a legacy of quality customer service in Charlotte. And he’s earned it. From Audio Systems, which he started in 1973, to Audio Video Systems which served Charlotteans from 1987 to 2001 and now Tecknos, launched in 2012, each of Stollmack’s respective businesses has delivered one non-negotiable – an outstanding customer service experience.
Even after 40+ years, a name change, a shift in business model – some things about the way we choose to operate are still the same. Because we believe in creating an unforgettable experience for you and your family not only while we’re there in your home installing your new equipment, but also as you start to learn and enjoy your new equipment and technology.
So, consider this a virtual meet and greet – where we lead with our values. Here are five non-negotiables about our approach, and, in turn, your experience.
We meet you in-person – and we listen.
It starts with our first meeting conversation via phone, text, or email. We want to get to know you and what you want to create at home or for your business. We’ll listen intently to what you’d like to do and then talk candidly about what it might take to get that done. We’ll come to your home to do a physical walk through of the property to see first-hand the space in which we’ll be installing the system.
We love to brainstorm, too, so don’t hesitate to contact us even if you’re just starting to think about putting a system in your home, and you want to riff over what might be possible. (That’s the fun part.)
We design for you & your home – and you & your home alone.
Every home is unique and different; which is why every home deserves a unique and different audio-visual experience. After we’ve gone over all your home entertainment system and install-related particulars, we’ll design a comprehensive proposal covering what we intend to do for your home, respectively.
Special note about who we are and what we do: There’s no smoke and mirrors. We include all costs, up-front and honestly. We also won’t just plop the proposal on the desk and expect a yes or no answer right away. We’ll talk through the entire package with you and partner with you to make any changes that might be necessary to provide a system that’s perfect for your home.
We make sure it will work in your home.
Once you accept the proposal and pay the appropriate deposit, our highly-qualified Project Management team takes over. One of their many duties includes making sure we have all the necessary equipment for your installation ahead of time, so we’re ready when you are.
We run the wires.
If your home is under construction, we’ll run wires and cables to various locations in your home before the walls have been closed in. (Fun fact: Doing this prior to the drywall going up is a huge time and cost saver for you.)
If your home is already built, we’ll run the wires where they’re supposed to go, without being visible. Afraid we’ll run into some challenges along the way? We’re used to it. Watch the video in this blog post; it features our Chief Technician, Barrie Clark, resolving an all-too-familiar wiring mess.
We install the fun stuff – and clean up after ourselves.
Once all the wiring is completed and the walls are closed in, we install or hang the fun stuff – as in the in-wall speakers and the flat-panel TVs on the wall. We mark and bundle the connecting cables. We program the remote controls or the automation system.
We also clean up after ourselves, so you’re not left with disorganized wires, clutter, or garbage. Every space will be better after we’ve left.
We teach you how to use it – and we’re only a phone call away if you forget.
After the installation and finish-out is completed, our installation team will demonstrate your home entertainment system and teach you and your family how to use and enjoy the system.
It doesn’t end there. We’re always one phone call, email, or text message away if you’re lost in the process or you’ve forgotten some of our instructions. You’re not alone in this as we consider ourselves a partner in creating a special experience for you and your family.
As much as you might think we’re in the audio video technology business, we see it differently – we’re in the people business. So, creating a game-changing experience for YOU are our top priority.
Ready to chat? Let’s connect.